Trends in project management 2011

I gave a free briefing on the future of project management today that identified key trends for the project management profession:

Portfolio Management

Portfolio management techniques are being used by senior management to create an organisation wide summary of all the projects and programmes that are taking place, usually with the intention of removing a larger number as part of their cost cutting or efficiency initiatives.

This means that senior managers are starting to define criteria against which they will evaluate projects before deciding if they offer sufficient value to be authorised. I think this creates an additional pressure for project managers because we now need to ensure that not only are the benefits of our project greater than the costs but we also need to ensure that they are strategically important benefits.

In the briefing we a agreed that project managers need to get in the habit of describing how their projects contribute to strategic objectives because it is the achievement of these objectives that senior management are evaluated against, and they have a strong interest in keeping their jobs!

Benefits Realisation

We recognised that benefits realisation has become a widely recognised term and that senior managers are more likely to talk about achieving the benefits than worry about what is actually being delivered.

We discussed how important it is for project managers who are delivery focused (deliver on time, on budget and to the required standard of quality) to understand how benefits can only be realised if there is successful implementation of what has been delivered.

Change Management

We examined this model to see how knowledge of change management techniques is becoming increasingly important for those working in project management:

Aligning project management and change management is a hot topic. At the conference for the Association of Change Management Professionals in Copenhagen last week there were a high number of project managers in attendance, wanting to know how they could improve their project approach to include more motivation and persuasion activities to encourage operational staff to use the new systems and procedures that they have created.

Do you agree with the conclusions of those attending my briefing? Are you involved in realising benefits or portfolio management? Get in touch and let us know your thoughts.

Aligning project and change management practices

Have just spent 2 days with 150 project managers and change managers at the Association of Change Management Practitioners European Conference. Key topic has been the integration of change management into project management.

Although effective project managers accept that making sure what they deliver is successfully implemented is within the scope of the project lifecycle a lot of project management frameworks don’t have any formal activities or processes for encouraging this. There are also practical considerations which push change outside of the remit of the project managers:
• It is not cost effective for project teams to remain in place once development and testing of the deliverables has been completed.
• Change activities can benefit from the knowledge of the project team, but individuals cannot outsource implementation and embedding, they have to make the changes for themselves.
• Projects are expected to deliver on time, on budget and to specific quality criteria, but the pace and scope of changes that individuals adopt cannot be constrained in this way.
• The objectives of project and change activities are different. Project activities deliver the potential for change: the new processes, systems, organisation structure etc.; change activities create the persuasion, motivation and leading by example that results in the new business environment.

Organisations are now starting to address these issues and some of the actions organisations are taking include:
Renaming all project managers to change managers – as the name reinforces their responsibilities for implementation
Establishing the role of change manager and making sure that there is a change manager for every project
Defining what the change activities are and making sure the cost of them is included in the business case for the project
Building a central ‘business support function’ that is staffed by project managers and change managers who work together on projects
Changing the remit of the PMO to become a centre of excellence for project delivery and the implementation of change

Back to work and under pressure

There is a real ‘back to work/rushed off our feet’ buzz at Maven this week so we are trying to work smarter to fit everything in. One technique is to move as much as possible into ‘housekeeping mode’ i.e. turn tasks into regular actions that are carried out in the same way every time. The reason for this is that I want to reduce the time we take to do simple tasks so that we free up more time to be creative – to dream up new products and services, to spend more time with our clients and to look towards the future.

This approach is backed up by psychological research which explains that once we have learnt how to perform a task, our brains need less conscious thought (short term memory, which has limited capacity) to carry it out, and if we do it enough times it will move the task into our subconscious (long term memory, with lots of spare capacity).

This means that our conscious mind can spend time on more worthwhile tasks such as paying attention to what we are doing, focusing on a task, having new thoughts that lead to new ideas, learning new skills and being more innovative about how we approach things.

Although projects are all about doing new things and therefore, using lots of our conscious mind, we can make project management easier by transferring as many project tasks as possible into regular activities carried out by our subconscious. For example, logging, analysing and reporting on risks, issues and change requests, producing progress reports, sending out information to stakeholders.

By carrying out these basic tasks regularly we free up more time to spend identifying new ways of working that overcome the risks, or incorporate the requests for change. We can spend more time engaging with stakeholders, addressing their concerns and helping them to champion the project.

I believe that the methodologies offered by the Office of Government Commerce (PRINCE2; MSP; MoR; MoP; ITIL) are so effective because at their core they try to regularize as many project, programme and portfolio tasks as possible.

The methodologies set out what documents to use, in what order tasks should be carried out and which roles should perform them. This leaves managers with plenty of capacity to fully engage with their projects and programmes, managing them actively, rather than having to use their conscious brain to decide how to do basic tasks when they should be working at a higher level of creativity.

Get to know these methodologies (http://www.maventraining.co.uk/quick-guides/) to simplify your management tasks and give you the freedom to be innovative about how you tackle more challenging activities.

Is new X Factor judge a natural leader?

Watching X factor last night was an interesting example of leadership. Louis Walsh, the only remaining judge from previous seasons could reasonably have been expected to take the 'head judge' place at the table and show the 'newbies' how it is done. However, from the first audition it became apparent that Gary Barlow was the true leader of the judges, with a range of actions and behaviours that led all of the other judges, Louis included, to follow him:
- He sat in the end seat previously occupied by Simon Cowell
- He sat back from the table, turned slightly away from the stage and towards the other judges in a casual gesture that indicated he was in control of the situation. This was in marked contrast to the other judges who all sat straight to the table facing the stage.
- When he disagreed with the views of the other judges he asked 'what are we doing' indicating that he expected their judging to fit with the previously stated objective of finding a 'global superstar' and indicating disdain for their childish endorsement of a clearly tone deaf Tai Chi instructor.
- He voted against the other judges in this situation clearly defining his willingness to be 'his own man' and not be swayed by the group
- During the breaks the other judges looked to Gary for leadership when returning to the stage much as the judges had previously waited for Simon Cowell to be ready before going back on stage.

Leadership is authority and control of a situation. You can decide if you want to take a leadership position in any given situation but your role will only be confirmed if others involved in the situation decide to follow you.

If you want to know about leadership, especially in the context of leading change within your organisation sign up for our change management course http://www.maventraining.co.uk/course-detail/_/change-management-foundation-practitioner/7/ and develop your leadership ability to rival that of Gary Barlow (even if your singing is not up to much!)

New resource materials

August can be a useful month for taking stock on the achievements of the year and catching up with all the research and latest trends in our areas of business. For those of you involved in project, programme, portfolio, risk and change management I thought I would share some of the most useful articles I have been reading lately – I hope you enjoy them and that they provide food for thought:

The 5 Essential Metrics for Managing IT
This article has some useful ideas for those responsible for identifying which benefits to measure for their programme or what benefits to track within the portfolio. It also has some useful ideas about how to categorise initiatives within the benefits between discretionary and mandatory projects:
http://img.en25.com/web/CitrixOnline/Forrester%20Five%20Essential%20Metrics.pdf

Risk Management Comes of Age
This is a useful article for anyone who is involved in improving their organisations approach to risk management and is looking for evidence to support their cause.
http://www.forbes.com/sites/forbesleadershipforum/2011/08/10/risk-management-comes-of-age/

Building Organisational Capability
This is a series of 4 thought leadership pieces from the APM Benefits Management Specific Interest Group and I thought the second one examining the journey to effective change management was particularly interesting:
http://www.apm.org.uk/news/delivering-benefits-investment-change-creating-organisational-capability

What Successful Transformations Share
This report summarises the results of the McKinsey Global survey on transformational change, and makes some very clear points about what drives successful large-scale change
https://www.mckinseyquarterly.com/What_successful_transformations_share_McKinsey_Global_Survey_results_2550

Using programme management to deliver strategic objectives
This paper explains the case for using programme management as a structure that brings together project and change management into a cohesive approach that will successfully deliver the strategic objectives of the organisation
http://www.maventraining.co.uk/media/92/792-using-programme-management-to-deliver-strategic-objectives-1.0.pdf

Project activity increasing for September

Tonight I am watching two news items: rioting in London and Birmingham; heightening of tension in the financial markets in Europe and the U.S. Part of my job is to try and predict the future and work out what organisations will be concentrating their efforts on in the next 12-18 months.

Given the news coverage it is hard at times like this not to be pessimistic and think that the immediate future will be dominated by restructuring and redundancy programmes. However, I am cheered by the number of organisations that are rushed off their feet this August as they cope with 'opportunity overload' - holding workshops now to plan and define new projects and programmes so that the work can start as soon as everyone returns (although the amount of holiday being taken this summer is definitely lower).

This stream of new initiatives provides lots of opportunities for getting involved and making lasting improvements in our approach to work, our levels of innovation and customer service. If you are not sure how to get started have a look at the guidance I have put together to explain project, programme and change management: http://www.maventraining.co.uk/project-management-explained/, http://www.maventraining.co.uk/change-management-explained/ and http://www.maventraining.co.uk/programme-management-explained/

Business Transformation

I went to a meeting of the Change Management Institute on Tuesday night which included a presentation from Simon Moran, the Head of Process and Change at London Underground. imon described how over the last 6 years he had been building an internal capability for managing and effectively implementing change. Simon and his team support change initiatives by helping staff understand how people react to change, and providing them with a lifecycle model so that they can clearly see the steps that will take them from the current state to delivery of the change vision. I thought it was really interesting that London Underground have had this team in place for so long, because many organisations that Maven are working with are just beginning this journey. There is definitely a demand from organisations to get better at implementing change, and a realisation that this capability does not happen by accident. If you are facing a similar challenge, have a look at this Quick Guide for ideas on how to get started in managing change: http://www.maventraining.co.uk/media/39/639-how-to-get-started-managing-a-change-initiative.pdf If you are interested in formalising your knowledge about change management, have a look at this Quick Guide: http://www.maventraining.co.uk/media/73/573-change-management-quick-guide-2-0.pdf

Creating the right environment for change

So much of the work that I am currently doing is about transformational change - helping programme managers to define their programmes of transformational change, and helping to establish what needs to be in place for change to happen. One of the critical success factors to effective change is encouraging an environment that encourages everyone to participate and ensures that they are supported during the stress and difficulties of learning to do things differently. To summarise some of the most important criteria for this environment, I have written a new web page:

http://www.maventraining.co.uk/principles-of-prince2-msp-mop-and-change-management/

If you are interested in transformational change and are in London this week, come to my free briefing on Thursday afternoon - http://www.maventraining.co.uk/course-booking-form/?id=662

New Quick Guides launched

I get so many questions about how to get started, either by those asked to manage a project for the first time, or those that have been given a change management assignment and are looking for clues about what to do first that I have created a couple of Quick Guides - http://www.maventraining.co.uk/quick-guides/

These guides are simple slide presentations that explain the basics, the most common mistakes and some solutions for avoiding the mistakes - I hope you find them useful, but as ever, I would love to hear your comments.

Today all the excitement in the office is about launching our new free briefing – “How effective is our approach to change management?” http://www.maventraining.co.uk/course-detail/_/free-briefing-how-effective-is-our-change-management/72/

It has been designed for people who want to find out:
-How to baseline your organisations readiness for change
-How to create a change management framework and apply it across your organisation
-What actions you can take now to improve how change is implemented in your organisation

For an informative session on effectively managing change, come and see us at 1.30pm on the 26th May at the Maven Centre, 8th Floor, Aldermary House, 10-15 Queen Street, London EC4N 1TX.

Creating a compelling change story

At Maven we have a reputation for continually growing and changing and the number of new products and services that we create for our customers is high.

As we get ready to roll out a new accredited course in Management of Portfolios (MoP) I have been thinking how we ensure that all parts of the company hear the same message about this latest change.

Its my job as the sponsor for the MoP project to make sure everyone is excited and engaged with each launch that we do, and so this is the check list of points I use when creating a ‘change story’. I hope you find it useful, as ever, I welcome your comments:

Sense of urgency – why this change is needed now
 Describe the problems that the change will fix
 Explain the opportunities that can be exploited as a result of making the change
 Outline the risks if the change is not successfully implemented

Desirable outcomes – positive description of the result of the change
 How it feels to work for the organisation
 What type of work the organisation does
 How it is viewed by customers and suppliers
 The reputation it has with regulators and media

Impact – an acknowledgement of the scale of change
 List the biggest changes
 Identify those who will be impacted the most

Call to action – how employees can participate
 Brief description of key actions that senior management are taking
 Options for activities that employees can become involved in

Using change management to scope my project

I continue to write the new book on how project management needs to take the lead in managing change if projects are ever to realise their benefits. This week I am putting together a series of Mini Workshop Guides to help project managers address the key issues of change management including:

1. Understanding the context for the change i.e. seeing the bigger picture by asking how the change will contribute to strategic objectives, who is driving the change that the project will support, who are the likely winners and losers from these changes, how time sensitive is the delivery of the benefits from the change

2. Understanding the detailed changes that the project is supposed to bring about including changes to information used for a process, the process itself, the outputs including information used for the next process, the decisions that need to be taken, the reports that are produced etc, changes in the size and make up of the teams involved in the process, changes in the level of authority and reporting line for each team member

3. Understanding the communication that is required to ensure everyone is informed about the proposed changes and has a chance to comment on them and engage with them prior to the changes taking place

I am interested in how these 3 areas fit with the scoping and the requirements gathering that project managers are responsible for at the start of the programme, but also how this information needs to be reviewed and updated as the project progresses and how this can lead to requests for change.

What are the most important questions you ask before getting started on a project – do you ask about the bigger picture, do you get to know the winners and the likely losers before you plan the project? As ever, all comments and emails welcome.

How do I implement change?

Maven is getting ready to change its booking system over to a new learning management system. We have piloted it with a few of our courses, but we are now planning the full launch. As a company that trains change management courses I feel the pressure to get this change right, which I think means that no-one outside of the company notices any differences and it feels just like business as usual.

One guide I use when planning any change is the warning I was given by one of my first managers “people don’t leave their jobs, they leave their managers”. Although it’s the managers at Maven who have identified the need for the new system, decided the high level functionality and selected the supplier, everyone in the company will be using it. Failure by the management team to involve, engage and inspire people will lead to failure in the adoption of the system.

That’s why this week we are busy putting up posters with quotes from staff about why they think the system is going to make things easier, and why we are putting up a chart showing our progress through each of the baby steps we are taking between now and Easter to get the system up and running. Every time we achieve one of these tasks we cross it off this ‘journey planner’ as a visual guide to how close we are to success.

We are using the information we gained from a survey (http://www.maventraining.co.uk/change-management-knowledge-centre/) we did last week that asked everyone in the office to rate from low to high their level of annoyance with the current system, their level of excitement for the new system and their level of confidence with our ability to move to the new system. This generated lots of points from people which were very relevant to their jobs but which had not been fully appreciated by the project team – we will do this survey again before we go live so we can check out any more comments, concerns and ideas.

What do you do to make change feel real and exciting and in your office – as ever let me know your thoughts.

Michael Porter (famous management guru – Porters 5 forces) has written an article in this months Harvard Business Review setting out how he believes companies should operate using long term value and not immediate profits as their goal.

Part of his argument is to stress the importance of the social value of an organisation i.e. what it offers its customers, the environment and the world around it. To me, social value is about the bigger picture, and how we are offering something more back to our customers i.e. added value.

As a company training company, our value is our specialist knowledge and all the tips, techniques and practical advice we offer to our learners. To me, social value is about how we make as much of this available to our economy as possible because ultimately, making things better is what drives everyone at Maven. We want to ensure that our clients improve their ability to manage projects, implement changes, control risks and deliver benefits.

That’s why we put so much effort into developing pre-course materials that allow you to prepare ahead of your course, so that when you are with us you are getting as much as you possibly can from the service you have paid for. We want to interact, to discuss your issues, and help you see them in the context of the best practice that’s available.

We believe that project management touches every area of our lives, and that if we improve the ability of everyone to deliver projects successfully then we are improving our environment. Ultimately, it’s this drive to pass on our knowledge (learned by making countless mistakes) that is the core of our value to you.

That’s why we make so much of our knowledge available to you – go and look at www.mavenprojectmanagement.co.uk to see the free stuff that we regularly post for you to use. I hope it helps and keep the link close to hand as we are adding to it all the time. Or if you want to hear it first hand, come to my regular free briefing held every fortnight in London - http://www.maventraining.co.uk/courses/free-briefings.cfm

I’ve heard change management is beneficial, but I don’t know how it works. What does it involve?

Change Management involves analysing the current capability for change; identifying any resistance and barriers to implementing the change; and then determining an appropriate approach and plan for implementation. The aim is to minimise the level of disruption that individuals, teams and the organisation as a whole experience when the change is introduced. Organisations that are skilled in successfully delivering change will benefit from a decrease in the cost and time required to action the change, together with an increase in the probability of the change being accepted by stakeholders.

For Change Management to be successful an appropriate approach to implementation needs to be in place that focuses on delivering change in a visible, controlled and orderly fashion. Some of the factors that need to be considered in determining the best implementation approach are:

· Investigating and defining the change: Do we know the true scope of the change? Are we clear on what the change vision is? What resistance can we expect, from who, and when? What are the key activities that we need to include in our Change Plan?

· Developing the change: Do we need the support of certain influential stakeholders to ensure successful delivery? Is there support for the change at all levels of the organisation (executive through front line management)?

· Transitioning the change: What training and coaching will be offered to those affected? How will stakeholders be supported through the transition? How will successes be celebrated and new behaviours rewarded? When and how will the newly embedded behaviours, attitudes and beliefs be measured?

Carving the right approach to change requires a sound understanding of Change Management principles. Organisations are becoming increasingly aware of the importance of employing exceptional change teams to deliver successful change – which could explain the increased interest in developing Change Management intelligence.

Maven Training have launched their new Change Management Foundation and Practitioner courses - click here for more information

London Project and Programme Management Forum

By Melanie Franklin, CEO at Maven Training

The event was the London Project and Programme Management Forum. This even happens twice each year and on this occasion was hosted at the London Borough of Lewisham. The event is designed to bring Project and Programme Managers from London Local authorities together to share ideas, best practises and success stories. The focus was on Change Management and there were about 90 people in attendance most of whom are from Local Authorities, Met Police and the Fire and Ambulance Services.

I was really pleased to be asked to speak at this event, as embedding change is a subject we are repeatedly asked to design workshops for. Many of our clients are currently planning and implementing change programmes and are keen for practical guidance on how to make the change relevant to all who are impacted by it. It is this relevance that drives their involvement enabling individuals to see a reason for becoming involved and for adopting the change for themselves.

In my presentationg I explored a range of different perspectives that individuals typically take when evaluating an organisational change. The first evaluation is always how it will impact them and their position within the organisation, with pessimists often seeing the change in a negative light, seeing it as a criticism of the work they do today. Optimists can see the change as a way to fix current problems and provide them with new career development opportunities, but can sometimes lose heart when they realise the change does not offer them all of the advantages they had originally associated it with.

In order to address these extremes of view, and all points in between, all activities and communications about the change need to target how people learn, their preferences for receiving information and where they are in their own 'cycle of change' remembering that some people adapt to change very quickly, constantly seeking out the next change and how they can become involved in it, and others will be slower as their resistance to change is much greater.

During my presentation there was lots of notes being taken and at the end there were a number of questions about how to practically address those that resist change, clearly indicating that this is the biggest challenge that we face in change programmes.

Other speakers included Barry Quirk – Chief Exec at Lewisham, Steve Gough – Director of Programme Management and Property at Lewisham, Stephen Jenner – Director, Criminal Justice I.T, Tim Ellis – Kensington and Chelsea and Richard Caton – LB Hackney. Outperform also gave an update on the London Programme Management Methodology.

New style Practitioner results letter from Maven Training

For all examination based courses, Maven is moving to a new style of results letter for the Practitioner results. The new style will be a pdf version of the letter, which can be emailed to each of our delegates. The reason for this change is twofold. We are protecting our delegates from the impact of the proposed mail delivery strikes, as we know that waiting for results can be nervewracking and we have always sought to notify delegates as soon as we are given the results from the examination bodies. Secondly, we know that many of our delegates keep records of their achievements, and whilst the printed certificates are great for framing and displaying, the new version of the results letter can be used as an attachment when sending on-line applications for association memberships, job applications etc. This approach ties in with our commitment to supporting the launch of the new Chartered Project Professional status from the Association for Project Management, where the application will be on-line, and evidence of success in our project, programme, risk and change management examination courses will be a valuable achievement towards chartered status.

The emailing of results will be a permanent change, and is in line with our environmental policy, which seeks to cut down on paper and ink usage wherever possible.

Project Challenge Review

By Nicholas Tipping, Marketing Executive at Maven Training

I attended my 4th Project Challenge last Wednesday the 30th September (2nd in Olympia) as a Maven Training exhibitor and I have to say it turned out to be a great day with many interesting conversations. I managed to get to the exhibition around 8:30am and so had a chance to grab a coffee and have a little walk round and chat to some familiar faces. As the time was approaching for the grand opening at 9:30am, everyone awaited in anticipation for the delegates to come rushing in through the door. Unfortunately people can only access the exhibition by the lifts and I heard through the grapevine that queues were mounting outside! Apart from that there were no other hiccups and after half an hour or so, anyone and everyone who wanted to come were safely inside the building.

As the day ran on, I spoke to some of our long term clients and discussed how our current partnerships are progressing; this was met with some fantastic feedback and it is great to see how organisations are reaping the benefits from project and programme management implementation techniques we have worked on together. With our unique approach to building capability and capacity in organisations, we have developed many collaborations and tailored services to which we can work with different organisations with. If you would like to take a look at our range of services please visit our Business Solutionswebsite section which will give you a great insight in to what we can do.

It was interesting to hear from a lot of individuals who had come to the exhibition in search of more information on changes in the industry. There seemed to be a fair share of project managers attending to catch up with the latest news in the project world and attend the seminars to sound out new angles on the subject. At 12:15pm on the Wednesday, our CEO Melanie Franklin presented in Zone A on ‘Building Business Capacity in Project and Programmes’. This presentation was met with loud applause and many delegates I spoke to in the afternoon had great words to say about the presentation which focused on building individuals and organisations capacity to produce maximum productivity (email info@maventraining.co.uk if you would like further information on the presentation).

Other conversations were also based around delegates who had taken mainly PRINCE2 Foundation and Practitioner courses and were looking at up skilling by attending additional courses. These were usually in the form of the MSP Foundation and Practitioner and Change Management courses in which we received a high response to. It is great to know in this economical downturn that people are still looking to increase their skill set and qualifications and tie in other methodologies with the project management methodology to give them a greater overview and understanding of the subjects. Whether this is for people needing to combine the skills for their jobs or have the qualifications for their CV, it is very popular to have 2/3 of the courses under your belt nowadays and this trend was very apparent.

All in all a fantastic day and by 5:00pm everyone looked pretty tired and worn out. We hope everyone enjoyed this event and if anyone has any feedback on it, on us or any presentations it would be great to hear about it.

See you all soon

Interesting blog find of the week (so far!)

We have just come across a very interesting Project Management blog, Fear No Project, which purpose, they state, is to “share thoughts and experiences on issues affecting project managers and the world of project management”. Two of their recent articles, we think, are of extreme relevance – that’s why we’re sharing them with you here!


Role of Project Managers in Change Management
July 10, 2009 — Bruce McGraw

Because change is an organisational constant affecting everyone, we assume everyone knows about Change Management. However, change management requires more than the natural flow of change in an organisation. Change Management (emphasis on the management) begins with a desired behavioural outcome and works methodically toward that goal by re-shaping an organization’s culture or way of doing business...

Read full article.


Project manager – having difficult conversations
June 20, 2009 — Bruce McGraw

Whether it’s an underperforming developer, a lazy team member, some type of inappropriate behaviour, or a prima donna on the team that makes everyone angry, there are times in every project manager’s life when he or she must have a difficult conversation with employee team member. These conversations are always difficult because you will be saying something that the other person doesn’t want to hear. You will be asking the employee to change his or her behaviour which is not something people are often motivated to do...

Read full article.

GETEX – Dubai 2009

By William Franklin, Client Relations Director at Maven Training.

"So, why do you want to take an MBA?" was our common response to the question from delegates of "Do you run MBAs?". After four days at the most significant educational and HR exhibition in the Middle East, we were able to gain an extraordinary insight into the psyche of their educational environment.

GETEX, the largest education fair in the Middle East & Asia, held in Dubai from the 15th to the 18th April 2009 in the International Convention Centre, was opened by H.H. Sheikh Nahayan Bin Mubarak Al Nahayan, Minister of Higher Education & Scientific Research. During his review of the exhibitors, he stopped to discuss the services Maven Training was offering to Emiratis as well as to the Gulf region as a whole. As can be seen from the photographs, the conversation was both engaging and amusing.



Delegates attending the exhibition over the four days ranged from school children to experienced professionals but all were looking for one thing: how to develop their own educational base to improve career prospects, whether in the U.A.E or overseas. As Maven Training was the only provider of internationally accredited qualifications that would be gained through undertaking short courses of only 5 days, our stand attracted a lot of attention. In particular, the concepts of PRINCE2® and PMI® were well received as these offer delegates access to Best Practice international project management skills for application both in the Gulf as well as facilitating moves to Australia, the UK or Europe.

The most surprising outcome from the exhibition was the level of enquiry surrounding our internationally recognised 3-day Change Management course. Approximately 70% of the qualified conversations we had were from individuals or organisations looking to address the massive organisational changes being experienced in the Gulf at the moment. What they found attractive was that through a Best Practice approach to addressing change, they would be able to maintain stability, if not growth, in the current economic climate. Unusually, we were even able to obtain commitments to training on the day rather than the usual 4-8 week buying cycle usually associated with exhibitions.

On the subject of MBA's, when most delegates were asked to qualify what they would get from one, most could not. So, if any of you reading this are thinking about spending your time and money on such an in-depth qualification, make sure you understand what you will get out of it and how you will apply the learning when you re-enter the work place. Many delegates found comfort in discussing their outcomes and also saw the benefit of taking an international qualification alongside their MBA to further improve chances of career development.

Overall, GETEX 2009 was a successful event and we wish all those that came to visit us the best for the rest of 2009.