A long-term Maven Training client, Birmingham City Council has recently won the “Outstanding Employee Engagement Strategy HR Magazine Excellence Awards”.
Prior to CEO Stephen Hughes’ arrival in 2006, only 56% of BCC employees felt motivated and less than ¼ thought the council was well-managed.
A remarkable turnaround in fortune put the council back on track – and now they lead the way in staff engagement. Their £1.2m ‘Best’ programme – an initiative that turned disengaged employees into empowered staff trusted to identify and remedy problems themselves – has created over 1800 ‘best leaders’ who have the authority to implement service improvements. These ‘best’ leaders trained and run workshops for 23000 staff through management meetings, social relationship websites and a Dragon’s Den-style event where staff could pitch ideas for a chance to win £1,000!
The results of the investment are outstanding: now 75% of staff who have taken part on ‘best’ workshops say they feel more engaged and motivated, 83% of general staff say they feel motivated (up from 56% in 2006), 90% say they’re proud to work at BCC (up from 50% in 2009) – and that’s not all: public satisfaction of BCC residents rose from 53% to 62%!
Well done, Birmingham City Council!!
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